• Professional Learning Specialist

    Posted Date 1 month ago(7/11/2018 5:13 PM)
    Requisition ID
    Career Category
    Education Sales
    Company Employee Full-Time
  • Position Summary

    ***If you accept a position with Discovery Education you will be an at- will employee under Discovery Education and eligible for Discovery Education benefits and compensation plans. This role is not a Discovery, Inc. position.***

    The Role

    Discovery Education builds strategic partnerships with school districts to transform teaching and learning through the implementation of engaging standards-based K-12 digital curriculum, delivery of intensive professional learning, and engagement within the global community. The Customer Experience team plays a critical role in achieving our goals of providing the best customer experience in education and demonstrating the educational impact needed to retain and grow our district partnerships.


    The Specialist for Professional Learning is responsible for managing and supporting all of the logistics, systems, materials, and operational elements for the paid professional learning deliveries for the assigned accounts in the associated region. The Specialist for Professional Learning is responsible for working with the Directors and Managers in the associated region to ensure all aspects of paid professional learning exceed customer expectations.


    The Specialist for Professional Learning will ensure all the account details are in order ahead of schedule. This role is critical to ensure information is entered daily and weekly into the needed business systems to ensure the timely delivery of paid professional learning services. This position works to ensure the PD Directors, Managers, and delivery consultants have all the needed details to engage effectively with customers and all feedback data is processed in a timely manner.

    The Specialist for Professional Learning will act as an expert in logistics, material handling, systems, data, and detail management to ensure all elements of the PD delivery process run smoothly and timely.


    Post-Sale Professional Learning Cycle
    1. Enter and monitor data associated with closed PD business into the needed business systems on a daily, weekly, and monthly basis
    2. Ensure PD Managers and Directors have the needed reports from the associated business systems to analyse performance, feedback, usage, and renewal data on a weekly basis
    3. Continually monitor measures of success and feedback mechanisms to ensure DE is meeting the expectations of district educators and fostering strong relationships
    4. Support the PD delivery consultants, Managers and Director with travel and material logistics related to delivery of paid professional learning
    5. Support internal communications by conveying important information for the Director and Managers while they are traveling and meeting with key accounts
    6. Communicate with customers via phone, email, or webinars to schedule PD, offer any support on understanding the product, and problem solve as needed related to PD


    Understanding of Current Professional Learning Offerings
    1. Be knowledgeable about all PD products and offerings
    2. Be knowledgeable about all PD digital products
    3. Use the Discovery Education website and associated systems to monitor aspects of the professional learning delivery cycle
    4. Understand the functions of the Partner Experience Team, the Account Services Team, the Marketing and Partnership Teams to maintain an thorough understanding of business functions and goals


    Innovation in Systems and Business Data
    1. Assess feedback and trends from various accounts to look for ways to continually provide the best data and format of that data to the Director and Managers
    2. Work closely with the Managers, Professional Learning to provide customer feedback that potentially leads to the development of new programs and supporting operational and commercial plans
    3. Stay abreast of all Discovery business systems and look for ways to increase efficiencies, improve upon our work, and empower the Director and Managers to be successful
    4. Stay alert to opportunities for customers to feel a sense of customization and personalization that are internally scalable and efficient
    5. Work collaboratively with the Talent & Operations Team to ensure information from the Director and Managers is communicated timely to support the growth and vision of our Talent and Consultants.


    Merchandising and Marketing
    1. Ensure artifacts, evidence, qualitative, and quantitative data are collected from each account and properly organized to provide quality feedback to the customer to foster the success of the digital learning journey
    2. Ensure all marketing and PD delivery materials are organized and distributed to customers on a timely basis
    3. Work closely with the Customer Experience Marketing Team to develop and monitor the inventory of PD materials and ensure materials are of the highest quality and cost effective
    4. Collect, organize, and present customer feedback data to the Director and Managers in order to merchandise back to the customers and the internal stakeholders


    Improve Efficiency and Scalability
    1. Effectively and correctly use the operational elements of the Professional Development delivery, including systems, tools, communication and management reporting
    2. Work across the region to maximize the use and usability of Salesforce as a CRM
    3. Work closely with the Customer Success team to monitor usage related to PD deliveries to ensure customer goals are being achieved and the services are deeply embedded into quality instructional practice
    4. Reflect upon PD delivery practices to look for ways to increase customer success and increase effectiveness and efficiencies of our deliveries


    General Skills & Requirements
    1. Maintain an understanding of industry trends, current events, anything that may impact the business by reading professional publications, researching all available prospect/product resources
    2. Demonstrate exceptional interpersonal, organizational and presentation skills
    3. Understand new technologies and industry trends and be able to speak to how they impact Discovery Education
    4. Read professional literature regularly to contribute as a thought-leader and educational expert to DE
    5. Establish strong relationships with associated accounts and DE colleagues aligned in your region and across the business
    6. Use DE resources wisely to ensure the maximum impact and look for opportunities to reduce costs and ensure a successful customer experience
    7. Maintain a deep and current knowledge of all products and value added offerings at Discovery Education


    * Bachelor’s degree, or an equivalent combination of skills, training and experience in business systems, Microsoft Office tools, organization, logistics, and attention to detail
    * Experience in use of Salesforce or comparable business systems
    * At least 3-5 years of experience in roles of responsibility, with experience related to working independently, taking initiative, foreseeing the needs of others, and ensuring proactive delivery of the details associated with account management
    * Experience with knowledge of schools and teaching is preferred
    * Strong knowledge and experience with office technology and proficiencies using digital communication and organizational tools
    * Impeccable interpersonal, presentation, organizational and verbal/written communication skills
    * Attention to detail and the ability to manage a diverse workload
    * Ability to work as a team and in a fast-paced environment
    * Must have the legal right to work in the United States

    Charlotte, North Carolina, NC


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